CRM 2013: Graphical Understanding of the New License Model


We have been fielding a ton of questions in regards to the new Microsoft Dynamics CRM 2013 Licensing Model. I thought it would be helpful to share some licensing details:crmonlinelicensingdetails

So we have three new license types along with new costs.  Specially around costs, lets talk about two great new options INCLUDED with the new cost:

1. Mobility – Microsoft is going to give you mobility licenses for your Windows 8 and IPAD tablets out of the box. Q2 2014 Roadmap shows additional devices for Windows Phone, IPhone and Android devices.
** Note: Android devices might work out of the box, but will not be supported in the first release.

2. Free Instance – Microsoft is providing another free instance for development and test, which will be accessible by all your production user licenses. This is also following best practice to have an environment to develop, test and train in.

Another feature of the new license structure is to give the flexibility for different types of users. This allows the organization the flexibility to pick and choose licensing by user. This also introduces the most amount of questions! 🙂

Here’s the key – If the user is creating Sales Entities (Accounts, Contacts, Opportunities etc.) then they need the Professional License. If the user is a backoffice user only updating (Not creating these records), then they could use the basic license. (UPDATE: it appears creating account and contact records can be handled using the Basic License – Thanks Adam Vero for bring this to my attention). For XRM applications not making use of the main these records types can really benefit from the Essential license to access Customized Entities.

Here’s a great visual chart to determine what each of the licenses provide to help you choose which one. Once upgrade, the customer will be responsible to change the license types in the O365 portal after the upgrade.

crm2013licensebreakdown


License and Mobile Changes in store for Microsoft Dynamics CRM 2013


Some more details emerged today about CRM Online License Model and Mobile Options for CRM 2013..

We plan to offer the following competitively priced license options for our next release of Microsoft Dynamics CRM Online:

Professional ($65*) For the core CRM users, who need the full capabilities of Microsoft Dynamics CRM including sales force automation as well as marketing and customer care.  We believe most users will find this license best fits their needs.

Basic ($30*)  For sales, service and marketing users who need to manage accounts, contacts, leads, cases and access custom applications as well as for business analysts who require reporting capabilities.

Essential ($15*) For light-weight users who need to access custom applications developed in house or by our vast network of partners.

(*) CRM Online list price shown per user per month in USD, actual pricing might vary by geography. Other fees may apply for add-on services such as additional storage, testing and production instances. Prices are exclusive of any fees you may incur to procure Internet connectivity.

More details from the original blog can be found here:

http://community.dynamics.com/crm/b/crmconnection/archive/2013/07/08/introducing-a-more-flexible-and-personal-way-to-buy-microsoft-dynamics-crm-online.aspx#.UdriBPm1GZE